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Frequently asked questions
You can find answers to the most common questions here.
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Customer support
The surest way to get an answer is to drop us a message.
By email: info@valco.fi
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Phone support
We do have a phone number you can call, but we can't afford to staff it around the clock. We answer the phone pretty much whenever we happen to be around.
By phone: +358 666 0 333
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User manuals
You can download manuals for our different products from our separate support site at www.valco.support.








Refurbished VMK20 noise cancelling headphones
Lowest price in the last 30 days €109.00. We never run sales.
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- Product
- Refurbished VMK20 noise cancelling headphones
- Variant
- Black
Grab one to go with it
A crazy idea: Finnish headphones took on the big brands
Most people thought we were crazy when we decided to build our own wireless noise cancelling headphones in 2019. The market already had hundreds of manufacturers, including big international brands. What could a small Finnish company possibly add? Time answered for us: we've sold tens of thousands of pairs of VMK20 noise cancelling headphones to over 58 countries, and nobody questions our sanity anymore. Not about this, anyway.
The test winner that left pricier rivals behind
The VMK20 isn't just good by our own standards. In Iltalehti's comparison test, it dominated on value for money and left far pricier competitors in the dust.
Sound tuned to the point of tears
Our sound designer Jasse "Jazmanaut" Kesti used the world's best hifi headphones as a reference and tuned the VMK20's sound for so long he actually moved himself to tears. Finnish design studio Ratamo Design finished the look. Four-microphone active noise cancellation blocks out the world, and the battery lasts up to 45 hours.
Not the newest model, but that sound hasn't gone anywhere
Let's be honest: the VMK20 isn't our newest model anymore, and it's been a few years since launch. You won't find Bluetooth LE here. But that excellent sound quality hasn't gone anywhere, and for this money you'll damn happily listen to music on these. If you're hunting for the latest tech, check out the VMK25.2. But if you're after the best sound per euro, you just landed on the right page.
Great sound, a sensible price, and a seat in the galactic club
There are plenty of good wireless noise cancelling headphones out there, but the VMK20 delivers genuinely excellent quality at a sensible price. By buying one, you're also helping us build the Death Star and conquer the galaxy. Seats are reserved for customers only, so welcome aboard.
More info
- What
- Wireless noise cancelling headphones with microphone
- Bluetooth
- 5.0, aptX HD, SBC and AAC
- BT chipset
- Qualcomm QCC3034
- Drivers
- 40 mm, 35 ohms
- Noise cancellation
- Active noise cancellation (ANC), 4 microphones, Analog Devices (ADI)
- Amplifier
- Class AB
- Microphones
- CVC8 handsfree
- Weight
- approx. 250 grams
- Battery
- 1050 mAh
- Battery life
- Up to 45 hours, up to 40 hours talk time
- Charging time
- 2-3 h, USB-C
- Wired
- Also works with the included 3.5 mm AUX cable
- Frequency response
- 20-20000 Hz, very low distortion
- Multipoint
- Yes
Watch the product video
45-hour battery life
Don't take our word for it. Take theirs.
We could tell you how great we are, but that would be a bit suspicious. So we'll let our customers do the talking instead. Reviews are real. Not every product has enough reviews yet, but the ones that do show up first. Photos are taken by customers themselves, and unfortunately it shows.

Do your wallet a favour, save the planet.
- Free shipping, always
- Try at home for 14 days
- 2-year warranty
- Repair service
- Finnish company
- Secure payment
- Actual customer service

Great products without the dead weight*
Did you know that almost all the electronics inside headphones come from a handful of giants?
Everything else is just smoke and sales talk.
A small maker like Valco can use the exact same top-tier components as the famous mega-corporations stick in their pricier models.
We just don't have a thousand employees to feed, a Manhattan skyscraper to pay for, or a CEO with a private jet (yet).
Which is why we can give you the best bang-for-buck on the market.
And what happens after you've bought? Our customer service and Valco's in-house repair team make sure our products last. And if you fancy a change, you can trade your old Valcos back in to us. Try doing that anywhere else.
At the end of the day, the point of all this is simple. We sell headphones to fund our own Death Star, so we can rule the galaxy.
*except for the founders' beer guts
FAQ
More answers to all sorts of questions over here.