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Frequently asked questions
You can find answers to the most common questions here.
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Customer support
The surest way to get an answer is to drop us a message.
By email: info@valco.fi
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Phone support
We do have a phone number you can call, but we can't afford to staff it around the clock. We answer the phone pretty much whenever we happen to be around.
By phone: +358 666 0 333
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User manuals
You can download manuals for our different products from our separate support site at www.valco.support.




NL25 trial kit and replacement ear tips
Lowest price in the last 30 days €9.90. We never run sales.
Grab one to go with it

NL25 trial kit and replacement ear tips
The only "earbuds" in the world you can try before buying
Buying earbuds has always been a gamble. You order the best possible buds, wait for the package, put them in your ears and hope for the best. Either they fit, or they hit the floor every time you turn your head. And you won't know which until your money is already gone.
We fixed that. This package contains NL25 earbuds as silent demo units, plus ear tips in different sizes. No electronics, no sound, no Bluetooth. Just the shape and size, which is exactly what determines whether the buds fit your ears. Put them in, try all the ear tips, shake your head and find out.
The package costs €9.90, including postage. If you then buy the actual NL25 earbuds, you get the same €9.90 back as a discount. In other words, the trial is free for everyone who ends up buying. And if you don't, you saved what you would have spent on earbuds that were the wrong size.
Unopened products can be returned within 14 days. Opened products cannot be returned. Silent earbuds and a pile of ear tips aren't much use to anyone else after they've been in your ears. Keep them, give them to a friend or turn them into a keyring. We're happy as long as you now know what you're buying.
More info
Watch the product video
Paljon erilaisia sovitteita
Don't take our word for it. Take theirs.
We could tell you how great we are, but that would be a bit suspicious. So we'll let our customers do the talking instead. Reviews are real. Not every product has enough reviews yet, but the ones that do show up first. Photos are taken by customers themselves, and unfortunately it shows.

Know how it feels before you buy NL25
- Free shipping, always
- Finnish company
- Secure payment
- Actual customer service

Great products without the dead weight*
Did you know that almost all the electronics inside headphones come from a handful of giants?
Everything else is just smoke and sales talk.
A small maker like Valco can use the exact same top-tier components as the famous mega-corporations stick in their pricier models.
We just don't have a thousand employees to feed, a Manhattan skyscraper to pay for, or a CEO with a private jet (yet).
Which is why we can give you the best bang-for-buck on the market.
And what happens after you've bought? Our customer service and Valco's in-house repair team make sure our products last. And if you fancy a change, you can trade your old Valcos back in to us. Try doing that anywhere else.
At the end of the day, the point of all this is simple. We sell headphones to fund our own Death Star, so we can rule the galaxy.
*except for the founders' beer guts
FAQ
More answers to all sorts of questions over here.