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Frequently asked questions
You can find answers to the most common questions here.
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Customer support
The surest way to get an answer is to drop us a message.
By email: info@valco.fi
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Phone support
We do have a phone number you can call, but we can't afford to staff it around the clock. We answer the phone pretty much whenever we happen to be around.
By phone: +358 666 0 333
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User manuals
You can download manuals for our different products from our separate support site at www.valco.support.
Ställ Nääs Headphone Stand
Lowest price in the last 30 days €44.90. We never run sales.
Grab one to go with it
Ställ Nääs Headphone Stand
Does your home need something stylish and homegrown that your cans will love too? This new product, born from a collaboration between Valco and Kolo Design, combines gorgeous Finnish wood design with the soul-crushing misery of assembling furniture.
It's a build-it-yourself kit, and putting it together requires either surgical precision, ironclad professional skill, or at the very least a very comprehensive accident insurance policy.
Why buy this?
- Homegrown design: Designed by Kolo Design, which means it looks bloody good on a shelf or a desk.
- A multilingual experience: The assembly comes with decent instructions, but keep a few cold ones on hand because this might take a while.
- The perfect gift: Especially for people you want to hand a little challenge to.
Assembling this product carries a risk of serious, even fatal, crushing and pinching injuries. If you're an all-thumbs panicker, go find a professional. Follow the instructions like they're holy scripture. Valco is not responsible if you lose your fingers, your nerves, or your sanity during this process. You assemble this entirely at your own risk.
More info
- Material
- Domestic birch plywood, responsibly produced by Kolo Design
- Compatibility
- Fits all Valco headphones, plus the less impressive earcups from other manufacturers
- Assembled dimensions
- Roughly 25 x 15 x 12 cm (depends a bit on how many pieces you manage to lose or snap during assembly)
- Weight
- Light to carry, heavy mental burden to assemble
- Box contents
- Laser-cut wooden parts, multilingual instructions and an existential crisis in a flat pack
- Country of origin
- Finland
Watch the product video
Aitoa puuta
Don't take our word for it. Take theirs.
We could tell you how great we are, but that would be a bit suspicious. So we'll let our customers do the talking instead. Reviews are real. Not every product has enough reviews yet, but the ones that do show up first. Photos are taken by customers themselves, and unfortunately it shows.
Finnish design for people with too much free time.
- Free shipping on everything
- 30-day returns
- 5-year warranty
- Repair service
- Finnish company
- Secure payment
- Actual customer service
Great products without the dead weight*
Did you know that almost all the electronics inside headphones come from a handful of giants?
Everything else is just smoke and sales talk.
A small maker like Valco can use the exact same top-tier components as the famous mega-corporations stick in their pricier models.
We just don't have a thousand employees to feed, a Manhattan skyscraper to pay for, or a CEO with a private jet (yet).
Which is why we can give you the best bang-for-buck on the market.
And what happens after you've bought? Our customer service and Valco's in-house repair team make sure our products last. And if you fancy a change, you can trade your old Valcos back in to us. Try doing that anywhere else.
At the end of the day, the point of all this is simple. We sell headphones to fund our own Death Star, so we can rule the galaxy.
*except for the founders' beer guts
FAQ
More answers to all sorts of questions over here.