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Frequently asked questions
You can find answers to the most common questions here.
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Customer support
The surest way to get an answer is to drop us a message.
By email: info@valco.fi
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Phone support
We do have a phone number you can call, but we can't afford to staff it around the clock. We answer the phone pretty much whenever we happen to be around.
By phone: +358 666 0 333
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User manuals
You can download manuals for our different products from our separate support site at www.valco.support.



VMK25 Hildur
Lowest price in the last 30 days €199.00. We never run sales.
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- Product
- VMK25 Hildur
- Variant
- Black
Grab one to go with it
Finnish design - Our familiar designer Lauri Lumme has tweaked the model so the VMK25 catches less wind and works better for all kinds of exercise. We believe headphones don't need to glow in the dark or blink, so we put both indicator LEDs on the inside of the cup. That way you can trust nobody will spot you while sneaking around in your VMK25s. We also made the side panels swappable, which makes them much easier to keep clean, mod yourself, and swap out depending on whatever TikTok trend is happening this week. If you've got a 3D printer, you can download the files here for free and print your own covers.
Ergonomics and build quality - The repositioned size adjustment gives a wider range than before (helps especially the big-headed and the small-headed among us). A sturdier, higher-quality build all around, plus a lovely soft-touch finish. The overall fit is firmer, the surface materials a touch more luxe-credible, the earcups slightly roomier, and the frame even more durable.
Even better sound quality - The VMK20 already racked up plenty of love from the golden-ears crowd. The new (bigger and better) drivers unlock top-tier sound. Our audio guru Jasse "Jazmanaut" Kesti couldn't believe his ears when he got to tune these. The sound profile is the old familiar studio-neutral one that audio prick Jasse "Jazmanaut" Kesti has polished and tweaked. Music sounds the way it was painstakingly mixed and mastered to sound in the studio. The "Sound Wanker" title is well earned!
Excellent noise cancelling - A brand-new ANC chipset kills background noise better than ever. ANC now also includes a transparency mode that we personally think is silly, but customers asked for it. Press a button and the headphones use the ANC mics to let outside sound through. Is that... anti-noise-cancelling? Anyway, it's actually a handy feature for hearing announcements, or eavesdropping on the people next to you when they think you're listening to Sebuldura at full blast. Ha-ha!
More info
- Bluetooth
- 5.1 APTX HD, SBC and AAC
- BT chipset
- Qualcomm QCC3034, with new tweaks by Jassen and a new BT antenna
- Despite being wireless, the headphones also work with the included 3.5mm AUX cable
- New 45 mm driver units
- 32 Ohm
- Weight
- approx. 300 grams
- Battery
- 1050 mAh
- Charging time
- 2-3h, USB-C charging port
- Battery life
- Up to 50 hours with ANC on
- Hands-free talk time
- Up to 45 hours on a single charge
- Noise cancelling
- Active hybrid noise cancelling (ANC)
- Amplifier
- Class AB
- Microphones
- CVC8
- USB-C charging port
- Extremely flat frequency response from 20-20000Hz
- Very low distortion levels
- Box includes all the necessary cables and bits and bobs
Watch the product video
Official Satu Rämö collaboration
Don't take our word for it. Take theirs.
We could tell you how great we are, but that would be a bit suspicious. So we'll let our customers do the talking instead. Reviews are real. Not every product has enough reviews yet, but the ones that do show up first. Photos are taken by customers themselves, and unfortunately it shows.

The perfect companion for the audiobook lover
- Free shipping on everything
- 30-day returns
- 5-year warranty
- Repair service
- Finnish company
- Secure payment
- Actual customer service

Great products without the dead weight*
Did you know that almost all the electronics inside headphones come from a handful of giants?
Everything else is just smoke and sales talk.
A small maker like Valco can use the exact same top-tier components as the famous mega-corporations stick in their pricier models.
We just don't have a thousand employees to feed, a Manhattan skyscraper to pay for, or a CEO with a private jet (yet).
Which is why we can give you the best bang-for-buck on the market.
And what happens after you've bought? Our customer service and Valco's in-house repair team make sure our products last. And if you fancy a change, you can trade your old Valcos back in to us. Try doing that anywhere else.
At the end of the day, the point of all this is simple. We sell headphones to fund our own Death Star, so we can rule the galaxy.
*except for the founders' beer guts
FAQ
More answers to all sorts of questions over here.